Tammy CarterFront Desk/Receptionist Manual

Do you currently have a “Front Desk/Receptionist Manual” (for training) and could you please share it with me. I would appreciate if you could email it to generalmanager@thevillageclub.org   . Once we complete ours we will share with whoever is interested.


Thank you


 


Sincerely,  


Stan Pena


General Manager


The Village Club


190 East Long Lake Road


Bloomfield Hills, MI 48304


3 days ago

Tammy CarterHousing for Seasonal Staff

As a seasonal northern Michigan club, we would like to expand our use of student internships and experienced club staff from southern climes who would be on their off season during our peak times.  Our primary challenge, being in a small resort town, is in finding affordable housing for these staffers. Would you share your experience and creative ideas regarding housing for seasonal staff? Thank you for your input.


 


Wendy


 


Wendy McDaniel, Assistant Secretary-Treasurer


Crystal Downs Country Club


PO Box 329 - Frankfort, MI  49635


231-352-9933


1 month ago

Tammy CarterNew Member Candidate Time Frame

What is the new member candidate posting time frame?  This would be the time frame from when they are approved by the membership committee to the time that they receive their invitation to membership letter. 


Please send responses to generalmanager@thevillageclub.org


 


Thank you


 


Sincerely,  


 


Stan Pena


General Manager


The Village Club


190 Ea

2 months ago

Tammy CarterCorkage Fees?

I am wondering if my colleagues might be willing to share their corkage fees for wine service? Do you think we could send this out? I appreciate your help.



Aaron Wagner

aaron@byc.com

3 months ago

Tammy CarterBoard elections & Social Member voting

1.       Does your club allow any non-voting member or membership classification to be elected to your Board?


 


2.       Do your Social Members have voting privileges?


 


Thank you,


Kurt


 


 


Kurtis L. Pitcher CCM CCE


General Manager/COO


3 months ago

Tammy CarterBoard elections & Social Member voting

1.       Does your club allow any non-voting member or membership classification to be elected to your Board?


 


2.       Do your Social Members have voting privileges?


 


Thank you,


Kurt


 


 


Kurtis L. Pitcher CCM CCE


General Manager/COO


3 months ago

Tammy CarterBoard elections & Social Member voting

1.       Does your club allow any non-voting member or membership classification to be elected to your Board?


 


2.       Do your Social Members have voting privileges?


 


Thank you,


Kurt


 


 


Kurtis L. Pitcher CCM CCE


General Manager/COO


Traverse City Golf & Country Club

kurtp@tcgcc.com

3 months ago

Tammy CarterCopy of Rules for Club License

I am looking for some guidance as I am still learning all the different rules around a private club.  Is there somewhere I can get a copy of the "rules" for our club license. My Marketing Committee is pushing a "Corporate Membership", my understanding is this is not something we can do? Also, how does the advertising piece work, can we advertise to the general public as long as they become a member prior to attending advertised event? Where do I find the parameters/rules for this piece? The last thing I want to do is mess with our club status. There has got to be a rule book somewhere:-), 




Thank you for helping me!

Laurie








-- 









UNIVERSITY CLUB of Grand Rapids


Laurie A. Kelbel

General Manager

4 months ago

Tammy CarterMen's Invitational Charge

I would like to survey the Managers on what they charge for their Men’s Invitational and what’s included in that fee?  Thank you


 


Kevin A. Frantz


General Manager


Walnut Creek Country Club


248-493-5098 (Direct)


248-437-7337 Ext 239


www.walnutcreekcc.net

4 months ago

Tammy CarterTee Times and Member Play questions

Benchmarking  tee times and member play – What time does your club permit member play.   Is there a different schedule for tee times on the weekend versus the week day.   Do you permit full member access to the course and driving range on Monday.   Thank you all for your feedback in advance.


 


Regards,


Bruce


 









Bruce P. Lilley


General Manager/COO


4 months ago

Tammy CarterSharing Employee Surveys

Does anyone have employee surveys for the following they could share:


1.       Exit Interview


2.       Well Being – How are we doing as employers


 


Thanks for your help!


 


Jeff


 


Jeffrey D. Anderson, CCM


Chief Operating Officer/GM


4 months ago

Tammy CarterSharing Employee Surveys

Does anyone have employee surveys for the following they could share:


1.       Exit Interview


2.       Well Being – How are we doing as employers


 


Thanks for your help!


 


Jeff


 


Jeffrey D. Anderson, CCM


Chief Operating Officer/GM


4 months ago

Tammy CarterSocial Media Policy examples needed

We are beginning to formulate a Social Media policy for the staff handbook and for the membership. I am deeply interested in any examples that are already in place and any experiences with adjudication of these policies.  


 


With gratitude,


Bruce


 









Bruce P. Lilley


General Manager/COO


Dearborn Country Club


5 months ago

Tammy Carter created the event Junior/Asst Managers Education

Junior/Asst. Managers Education

Location TBD

Gregg Patterson (very high energy, dynamic speaker)

Reception 5:30-6:15pm

Presentation 6:15-9pm

5/11/2017

Tammy Carter created the event All Staff Education - Meadowbrook CC

All Staff Education - Meadowbrook Country Club

Susie Pecuch - Design the Customer Conversation

Morning Session - Whole Team Service

Afternoon Session - Service Leadership

Everyone is encouraged to stay for both sessions!

5/11/2017

Tammy Carter created the event CMAA World Conference - San Francisco

CMAA World Conference

San Francisco

Look for date/time on Chapter Social

5/11/2017

Tammy Carter created the event Winter Education - Cascade Hills CC

Winter Education

Day 1 - Lunch and speaker Vincent Phipps - Cascade Hills CC, Founder's Brewery and dinner on your own

Day 2 - Gordon's Food Service (tour/test kitchen/lunch)

5/11/2017

Tammy Carter created the event Vendor Cocktail Party

Vendor Cocktail Party to thank the vendors for advertising in the 2017 Roster Book

Pine Lake Country Club

All are invited

5/11/2017

Tammy Carter created the event Bay Harbor Education

Bay Harbor Education

January 5 - Board Strategic Planning and Optional dinner

January 6 - Education - Laurie Martin, Life Interrupted and Jim Farhat, CCM and Wine Dinner at the Club

5/11/2017

Tammy Carter created the event Annual Holiday Gathering

Annual Holiday Gathering

Location TBD

5/11/2017

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